Support

At Purple Technologies, we are committed to providing our customers and partners with a transparent and fair process to raise and resolve complaints efficiently.

If you have experienced any issues related to our services or need to raise a complaint, please use the contact details below:

Monday to Saturday

0900-1800 hours (GMT+5) 

Email: [email protected]

Phone: +92 334 1PURPLE (787753)

We aim to:

• Acknowledge all complaints within 1 business day
• Provide a resolution or meaningful update within 3 to 5 business days
• Keep you informed throughout the process until the matter is resolved

If your issue requires more time, we will notify you of the expected timeline.